> team

Who's on your pager

Each engineer owns one or more ICP. We rotate follow-the-sun, handing off every 8 hours. The person on a call is always an engineer, not sales.

> how handoffs work

Three time zones (UTC+3, UTC+0, UTC-5), 8-hour shifts. Handoffs go into a shared runbook: what happened on shift, what's open, watch items. A 3 AM incident lands with an engineer at 11 AM.

Full detail: /en/process/ in the on-call rotation section.